Our Services
WHAT WE DO
We help find the intersection between people-value and business-value.
SERVICES
DIGITAL EXPERIENCE STRATEGY
Insure that digital properties are useful, usable, and engaging.
TRAINING & COACHING
Enhance capabilities and transform culture through education and coaching.
Ecosystem Design
Human experiences exist within an ecosystem. Whether that be your customer, your workforce, a middle-man distributor, or all of the above, understanding the full context of experience is essential to build a healthy thriving business ecosystem.
Approaches
Service Design
Design Thinking
Customer Experience Strategy
Capability Mapping
Ethnography
Design Sprints
Digital Experience Strategy
Virtually every service experience we encounter includes one or more digital touchpoint. It is as essential to bring home a stellar product as it is to identify the right problems to solve. As we like to say, find the right problem, drive the right change.
Approaches
Design research
User modeling
Digital experience mapping
Rapid prototyping
Ideation sessions
UX reviews
Training & Coaching
Transferring skills and knowledge is a core tenet of Shift's approach to consulting. Teaching Human-Centered Design tools and methods builds the business competency for success. We'll define success for you, and with you, but it's also essential to teach people to fish.
Approaches
Design Thinking training
Digital UX skills training
Human-Centered Strategy Training
Innovation training
Leadership training
Executive coaching
Human-Centered Business Strategy
Highly successful businesses acknowledge entrenched biases and embrace outside-in thinking. Shift provides outside guidance to help businesses identify, prioritize, and frame the right opportunities to address -- driving profitability and growth through a human-centered lens.
Approaches
Opportunity framing
Customer insights
Friction / Journey mapping
Strategy alignment
Business model design
Innovation strategy
Sprint with us
Not sure where to start? Short on time or budget? Try a Design Sprint! Our Design Sprints are fast-paced and time-boxed 1-2 week co-creation immersions that yield incredible results.
DESIGN SPRINTS
Define a Strategy
Is your strategy getting stale in a competitive marketplace?
Solve a Problem
Do you have a problem that's holding your business back?
Align Priorities
Are your beholden to pet projects and ever changing priorities?
Innovate Offerings
Do you playing a never ending game of follow-the-leader?